If an item isn't quite right for you, it can be returned for store credit or an exchange within 14 days of receiving your order.

In the unfortunate event that you receive a faulty item (manufacturing fault) upon receipt, we will gladly exchange the item or process a refund to your original payment method.

All returns are subject to us receiving the item back within 14 days. Items must be returned with their original packaging (tags attached) and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Please note: if items are not returned in the same condition they were sent out, there will be a 40% reduction in store credit as a handling fee. Eg, If your returns are covered in dog/human hair, make-up stains etc.

To start the return process, please email us at online@realismclo.com.

• Only store credits are available during sale periods, as we can not guarantee your exchanged item will stay in stock. If items are purchased during a sale period, exchanging them for another product will mean you need to pay RRP on that product instead of its sale price (if the sale has ended).
• Sometimes, your desired product may go out of stock during the exchange process. If this occurs, we will automatically issue you a store credit for the value of the returned product.
• We do not offer returns on some items, including socks, undergarments, hats, and accessories.