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STATEMENT OF LIABILITY
It is the Responsibility of our customers to review and understand our strict shipping and returns policies when making purchases.
Please understand we must follow the protocols listed below for all online sales through the Realism website.
If you have any questions regarding our shipping and returns policies, feel free to send an email to online@realismclo.com!
SHIPPING RATES
REGION CATEGORY FEE / PROVIDER
Australia
Over $100 AUD
Free Shipping via AusPost
Under $100 AUD
$10-$15 via AusPost
Rest of World
N/A
Varies by Location via DHL
SHIPPING
When placing an online order through the Realism website, all orders are shipped through Australia Post or DHL. Shipping estimates are therefore provided through the Australia Post or DHL website once the shipment has left our warehouse. Please note that Realism is not responsible for items lost in transit or delays caused by Australia post.
SHIPPING WITHIN AUSTRALIA
Shipping within Australia is completed through Australia Post. The below shipping times are an estimated average and may be subject to delays by Australia post.
Delivery Times:
SHIPPING OUTSIDE OF AUSTRALIA
Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Hence for international shipping, prices and estimated shipping times may vary - depending on customs laws and distance from Australia.
ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. By placing an order on our website, you agree that Realism is not responsible for any custom duties, fees or taxes incurred as a result of your purchase.
Custom inspections and import taxes are not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be before placing an order.
Where a custom duties, fees or taxes has been charged to you from your local authority as a result of your purchase, you must pay the amount to your local authority. Failure to do so means you forfeit your purchase and you will not be eligible for a refund.
For NZ customers and NZ deliveries:
Realism is not responsible for any delays in shipping caused by Australia post or DHL.
Once exported from Australia, parcels are transferred to your countries most reliable shipping service.
Returns for store credit and exchanges are accepted within 14 days. Please email us at online@realismclo.com to process store credit / exchange.
Online returns for store credit / exchanges: Customers will need to cover postage and it is the responsibility of the customer to ensure the product arrives in our hands in perfect resaleable condition. The item must be unused, unwashed with original tags attached and packaging. Please ensure to keep all proof of shipment and tracking info*
Instore returns for store credit / exchanges: perfect resaleable condition. The item must be unused, unwashed with original tags attached and packaging. A receipt for proof of purchase is also required
** We do not offer exchanges on already exchanged items.
